Introduction

Grocery retailers deal in high transaction volumes and serve every customer statistics imaginable. A business model will bring a face-to-face interaction with the full spectrum of payment challenges, including fraud and chargebacks.

Grocery stores can protect themselves from fraud by implementing effective anti-fraud tools by following the best practices for safe delivery and making appropriate use of the chargeback representation process.

Technology is the best friend when it comes to stopping account takeover and true fraud. Strong password requirements and multi-factor authentication protocols will protect the customer accounts from unauthorized users.

Authentication tools will provide 3-D Security and this can also make online credit card transactions safer, by using fraud filters which are using AI and other sophisticated techniques to identify suspicious transactions.

Always have a check with the ID of the person picking up the order, or ask them to display the confirmation screen on their device. This can prevent thieves from stealing other people’s orders, and can be used as evidence to fight back against first-party misuse.

The process of chargeback representation, and it involves a resubmission of the original transaction along with the documents that comprise your compelling evidence. Always make sure to keep the copies of transaction receipts and delivery confirmation in case they need them for this type of scenario.

Types of Devices

Count-By-Weight Scales

Count-by-weight scales is a device specifically designed to make cash registers which makes counting as efficient and accurate as possible.

Depending on the number of cash registers the manpower spent on counting cash drawers would be reduced . The scales can count registers six-times faster than by hand and are able to count bills and coins, and have a battery that allows scales to be used even when power outlets are scarce.

Hi-Speed Money Counters

Hi-Speed Money Counters is a device designed to count quickly and accurately on high volumes of USD notes, regardless of denomination. Additionally, their counters are capable of detecting and alerting the user when counterfeit notes are detected.

Automatic Identity Document Authentication

PALADIN is integrated with numerous ID document scanners from several different vendors and these need hardware products to support , depending on scan passports : the ID-150, for driver license sized documents, and for the AT10000,which can handle both driver license and passport sized documents. PALADIN is robust, customizable software that runs on Windows Operating Systems that has its own dedicated in-house team that provides any and all technical support needs.

Manual Identity Document Authentication

By manual identity authentication products are most effective when used in conjunction with our Driver License UV Security Feature Guide.

Prevention for Fraud Protection at Supermarkets

Hire Security Guards

Security guards are a more effective visual deterrent which can be used to signify to potential criminals that the store is being monitored by all the professionals. Retail security guards can be deployed which helps , consistently monitoring doors, checkouts and patrolling so nothing can be left and have a chance for the thieves to be caught and dealt with promptly.

Install CCTV

CCTV cameras are a sure-fire way to catch shoplifters immediately. Placing them on different locations which are otherwise hard to see or get access to quickly is ideal, as well as the entrances and exits, till points and outside the premises. Recordings will be able to be used to defend in court proceedings if someone is caught stealing on camera and tries to say they’re innocent.

Check Labels on Self-Service Tills

Self-service tills are brilliant when we are in a hurry or if we have more futuristic interaction than one we haven't got before. We can try to pass-off expensive items as cheaper ones, or not even scan them through. Nowadays criminals have become even more crafty and trying for stick labels from one item onto another. For additional security, make sure there is a member of staff near these points to check no one is getting away with theft.

‘Face’ Your Products

Place the items so that there are products at the very edge of shelves – follow a technique otherwise known as ‘facing’. This in turn will make it harder for people to steal and this will also provide a way that staff can count items and check if this figure correlates with what has been sold. If it is a smaller shop, and there is a period in which we know there will be less customers, take time to check the shop floor by yourself.

Update Security Systems and Alarms

We have to make sure that the security alarms are regularly serviced and updated, so that false alarm call outs are prevented.

Conclusion

Grocery shopping has changed a lot in the last few years, but some of the innovations that have made life easier for consumers have brought on new challenges for merchants,this in turn including increased risk of fraud.

Grocery store retailers’ exposure to transaction fraud at most of the time is very high. A struggling economic environment is also combined with the rise of ubiquitous, casual counterfeit crime which means that in every aspect of a grocery business it is vulnerable.

Grocery store fraud includes the cases of use of fake identification, fraudulent ,stolen credit cards, counterfeit funds obtained through counterfeit money, altered checks, counterfeit coupons, and phony travelers or gift checks as well as return receipt fraud. These behaviors will impact the bottom line for an industry that is already struggling economically.