FAQ

Home Frequently Asked Questions

 

  • What is a merchant account?

    A merchant account is a bank account that allows a business to accept and process electronic payments. The merchants can accept customer payments in multiple ways, typically credit and debit cards.

  • MID stands for Merchant ID or Merchant Identification Number. This number is unique to each merchant account. MID is the number that identifies each merchant to their processing company.

  • Q PaymentZ Merchant Services requires essential business and ownership information to create a merchant account for your business. The process is quick, easy, and can be completed digitally in about 10 - 15mins, so there is no need for paper works! Click here to get started with 0 prices.

  • Of course, it is; Click Here to get in touch with one of our sales team today. We can offer you the most competitive rates. Please make sure to terminate your agreement/contract with the previous provider and ensure all funding is received before starting with Q PaymentZ.

  • We support almost all POS & pin pads. We also have some of the devices in the inventory, especially clover. Refer to our Products page & email your requirements to support@qpaymentz.com. Our team will get back to you within 24 hours.

    • * Low fees when compared to other merchant services.
    • * Flat rates, no hidden charges.
    • *1-year warranty for the devices
    • *Free menu programming and installation.
    • *Assistance in annual PCI Compliance certification.
    • *Assistance in chargebacks and disputes.

  • No, we do not have any contracts or agreements. Easy to sign up and easy cancellation at any time.

  • It will take 5-10 business days to activate the account.

  • Funds will be deposited depending on when the batch close time is set on the account.

    Batch Close / Sale Date Deposit Day(batched BEFORE 6.30 PM PST) Deposit Day(batched AFTER 6.30 PM PST)
    Monday Tuesday Wednesday
    Tuesday Wednesday Thursday
    Wednesday Thursday Friday
    Thursday Friday Monday
    Friday Monday Monday
    Saturday Monday Monday
    Sunday Monday Tuesday

  • Our support team is available via email, text & phone. Our website also has a lot of information that can be helpful in answering your queries.
    Email: support@qpaymentz.com
    Phone & Text: 408-800-3155
    Our business hours: Monday – Friday 9am -12 pm and 4pm -10pm Pacific Standard Time

  • Our technical and installation department will need the specific details of your terminal (model and version). Once it is reviewed, we can let you know if it can be reprogrammed with Q PaymentZ.

  • Your statement will include a summary of the previous month activities on your merchant account. This includes sales, fees, deposits, chargebacks, and any other relevant notes on your account.

  • Payment Card Industry (PCI) compliance applies to any business that collects, transmits or stores cardholder data. The minimum requirement to become PCI compliant is the completion of an annual data security standards self-assessment questionnaire.

  • In most cases, your transactions are deposited into your checking account within two business days of closing batches. Please verify the account's batch close time set up to ensure this happens correctly.

    Batch Close / Sale Date Deposit Day(batched BEFORE 6.30 PM PST) Deposit Day(batched AFTER 6.30 PM PST)
    Monday Tuesday Wednesday
    Tuesday Wednesday Thursday
    Wednesday Thursday Friday
    Thursday Friday Monday
    Friday Monday Monday
    Saturday Monday Monday
    Sunday Monday Tuesday

  • Payment Gateways enable merchants to accept safe and secure payments through various processing methods, including Online Shopping Carts, Retail POS Systems, and Mobile Card Readers. These transactions are fully encrypted and PCI compliant by the various associations.

  • MOTO stands for “Mail Order/ Telephone Order,” and this is a type of processing merchant who does “Keyed” in transactions that are processed non-face to face, meaning the card isn’t not present at the time of sale. Thus, the card info must be manually “keyed” in to process the sale transaction.

  • There are a lot of factors that go into what your discount rates will be. Factors like what type of transactions you are going to accept; face to face, MOTO or internet. Speak with our account specialists to discuss which of our pricing model will best fit your business needs.

  • Sure! Provide us with a copy of your recent 3 months' processing statements and we will prepare a one-time free analysis to let you know new rates and your estimated savings.

  • The answer to this question depends on a variety of factors most importantly how often you send your authorized transactions for settlement. Usually, funding gets done the next day, and in the case of Federal holidays, the funding will take place on the next business day after the holiday.

  • Do not factory reset a Clover device unless you are specifically instructed to do so by Clover Support. When you do a factory reset on a Clover device, you won’t be able to use it until you get a new activation code sent to your email address from Clover Support. You can also find the activation code on the Web Dashboard homepage. Your original activation code will not work.

  • Cut off Time for same-day funding is 6:30 PM PST. The Transactions processed after this cut-off will get funded the next day.

  • We strongly recommend using the Digital Application Sign-Up Form to ensure accurate and complete account information. However, if the Paper Application Sign-Up is more convenient for you, we also encourage its use.

  • All communication will be sent to support@qpaymentz.com

  • Please email the following documents to support@qpaymentz.com

    • 1. Signed Bank Change addendum
    • 2. Owner Driver’s Licence Copy both front and back
    • 3. Void Check copy or bank letter copy: Which has the name of the business / or the details given on bank letterhead

    Once the documents are received, it will take 5-7 business days to complete the bank change request.

  • To initiate a change in the owner's name of the business, please follow the steps below. There are two scenarios to consider:

    Scenario 1: 100% Ownership change due to Business sale or New Management
    For this type of ownership change, a new merchant account needs to be created. A 100% switch from old to new ownership will be done. Please contact our team to know more and make this transition smooth.

    Scenario 2: Additional Owner/Ownership Percentage Change/Partnership
    Please email the following documents to support@qpaymentz.com

    • 1. Signed Signer Change Addendum
    • 2. Driver’s Licence Copy both front and back

    Required information of new signer: Title, Residence Address, Date of Birth, SSN, Ownership Percentage, Phone Number, Email ID
    Once all required documents are submitted, it will take 5-7 business days to complete.

  • Please mail the required documents to support@qpaymentz.com

    • 1. Signed Legal/Tax ID Change addendum
    • 2. W9 / SS4 / Recent Tax Return copy
    • 3. Owner Driver License Copy both front and back

    Once all required documents are submitted, it will take 5-7 business days to complete.

  • Please mail the required documents to support@qpaymentz.com

    • 1. Signed DBA Name Change Addendum
    • 2. Owner Driver’s Licence Copy both front and back

    Once all required documents are submitted, it will take 5-7 business days to complete.

  • Please email the new address details along with the W9 Form to support@qpaymentz.com
    Once all required details are received, it will take 3-5 business days to complete.

  • Please send an email to support@qpaymentz.com with the revised phone number and or the email ID to be updated in the account. No supporting documents are necessary for this request
    Once the mail is received it will take 3-5 business days to complete.

  • An FNS Number is a unique identifier issued to merchants by the USDA, allowing them to participate in federal nutrition assistance programs, while EBT (Electronic Benefits Transfer)is the electronic system used to process and distribute government assistance benefits, including SNAP benefits. Both FNS Numbers and EBT are essential for merchants looking to serve SNAP beneficiaries and benefit from the increased sales and revenue associated with participating in federal nutrition assistance programs.

  • To incorporate EBT (Electronic Benefits Transfer) into the merchant account, follow these steps:

    New FNS adding Q PaymentZ Merchant Account: Please share the FNS number and the following documents to support@qpaymentz.com

    • 1. Signed EBT activation Addendum
    • 2. Owner Driver’s License Copy both front and back

    Previous Processor MID to Q PaymentZ MID switching EBT: Please share the FNS number and the following documents to support@qpaymentz.com

    • 1. Previous Processor Statement
    • 2. Signed EBT activation Addendum
    • 3. Owner Driver’s License Copy both front and back

    Once all required documents are submitted, it will take 2-3 business days to complete. Hence clients need to be made aware of this potential delay in being able to start accepting EBT Payments.

  • Please login with your credentials for Cardpointe→ Reporting→ Statements
    Otherwise, send us an email request to support@qpaymentz.com and we will download the statements and mail them to you.

    For Clover Clients: Please find the below steps to download the Statements from Clover dashboard. Login to the Clover web dashboard using admin credentials. Click account & setup module → Billing and Statements → Month-wise clover statements and Merchant Processing Statements will be available.

  • For Clover Clients: Please find the below steps to download the 1099K forms from Clover dashboard Login to Clover web dashboard using admin credentials. Click the account & setup module → Click the form 1099 K option under the Billing and Statements section → Download the year-wise 1099K form. Clover web dashboard url: https://www.clover.com/dashboard/login

    For Non-Clover Clients: Please send us an email to support@qpaymentz.com, requesting the 1099 K form for the specific year

    Once we receive the request, this will take 3-5 business days to complete.